Opening orders have a minimum of $100.00 for any combination of product. All orders are subject to the approval of Grüvy , and the sales representative in the specified territory. All first orders must be paid by credit card or prepaid by check.
PAYMENT & INVOICING
We accept MasterCard, Visa, Discover and American Express. Invoices are mailed after shipment is made. Invoices paid with credit cards are billed at the time of shipment. Invoices for net accounts are payable in full within their approved terms. Neither orders nor backorders will be shipped to a customer until all past due balances are paid. No deductions are allowed without prior authorization from Grüvy
Net terms paperwork must be filed out and mailed back to firstname.lastname@example.org. Please make sure all paperwork is signed prior to sending in. Please give two weeks for processing through our accounting department. Orders cannot be placed with terms until you have received an email confirmation. Any order placed with terms prior to the granting of terms will be processed as a credit card order.
Grüvy will not tolerate any transshipping. We reserve the right to close any account reshipping of our products to non-approved locations. All locations receiving Grüvy product for resell must be identified when ordering. No third party retail website will be allowed to sell Grüvy products.
ORDER CHANGES & CANCELLATIONS
Order changes and cancellations must be submitted in writing and acknowledged by the LP account services team. We require order changes and cancellations to be made at least 8 days prior to the ship date; otherwise we are unable to make changes to the order.
Items not in stock will automatically be backordered and shipped as they become available, unless stipulated otherwise by the customer.
All quality or packaging error claims must be submitted in writing on the Grüvy claim form and made within 14 days of the invoice date. If a return of merchandise is requested, we will issue a pre-paid shipping label to have merchandise returned to us. Grüvy will process claims upon receipt of the completed claim/receipt of merchandise. Merchandise may not be returned without prior authorization. We reserve the right to refuse any unauthorized return. All products must be returned in sell-able condition and in original packaging and free of store marks and labels; otherwise an additional fee will be imposed.
SHIPPING & HANDLING
All freight is paid for by the customer. Customers who choose to use their own collect account number must provide all information when submitting their order. Our standard method of delivery is via USPS or UPS unless otherwise specified. Regular delivery times vary by destination. We do not make deliveries to PO Boxes, in compliance with the policies of UPS, our standard shipping carrier. We reserve the right to change our standard carrier at any time. Stores will not be called prior to carrier change.
CONSUMER RETURNS & EXCHANGES
All Grüvy products purchased from an Grüvy retailer must be returned or exchanged to the location of purchase in accordance with their policy. Grüvy will review the claim submitted by that retailer for defective or broken product for credit or replacement. Stores must fill out a Grüvy claim form and email it to email@example.com. Please allow 1 to 2 weeks for claim processing.
All wholesale and retail prices listed are in US Dollars. Wholesale prices may change without notice. Grüvy requires that all re-sellers doing business with Grüvy adhere to our stated MSRP (Manufacturer's Suggested Retail Price). This dictates that the account holder must price all products being advertised in either stores or on websites according to a minimum price set at a predetermined amount by Grüvy. The purpose behind this policy is to prevent unfair business practices among Grüvy dealers. Grüvy reserves the right to terminate an account if, in the sold judgement of Grüvy, an account is in violation of this policy.